Cancellation & Refund Policy
We understand that life happens and schedules shift. We ask for fair advance notice so we can offer the open chair time to other clients on our waiting list.
1. Cancellation window
How do you cancel without a fee? Simply notify us by phone or email at least 24 hours prior to your scheduled time, and there is no charge. If you cancel later than that, we may only bill for custom supplies already purchased for your project, exactly as noted in your quote.
2. Rescheduling
Can you reschedule your time with us? Moving your appointment is completely free. We will review our calendar and suggest the earliest open slot within one business day.
3. Circumstances where a refund applies
When do we issue a full refund? You receive a full reimbursement if we must cancel our appointment, if we cannot complete the agreed work, or if the finished craft diverges from our written specification and cannot be corrected within a sensible timeframe.
- Booking deposits can be transferred to a new appointment date if notice is given at least twenty-four hours ahead.
- If the studio must cancel due to illness or emergency, your deposit will be refunded in full or rescheduled immediately per your preference.
- Deposits are strictly non-refundable in cases of same-day no-shows or cancellations with less than twenty-four hours notice.
4. Initiating your refund request
- Send a WhatsApp message or email to the studio stating your name and booked time.
- Specify whether you wish to reschedule to an open calendar date or request a deposit refund.
- Our studio coordinator will confirm the calendar change or process your return.
5. Timeline
Approved refunds are processed via bank transfer within three business days.
6. Questions about this policy
Write to [email protected] or ring +34 976 495 15 03 during Mon-Thu 08:00-16:15, Fri 08:00-15:15, Sat 10:30-14:00. We answer all client messages within one business day.